Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected through the website and related online services, including:

• The free representative lookup service
• The paid letter service
• Checkout and payment-related flows
• Contact and support submissions
• Cookies, analytics, and similar tracking technologies
• Any other features, content, or services that link to this Privacy Policy

Additional disclosures may be provided at or before the point of collection where appropriate or required by law.

2. Personal Information Collected

The site may collect the following categories of personal information:

• Identifiers and contact information, such as name, mailing address, email address, IP address, and similar identifiers
• Lookup input data, such as the address information entered into the free representative lookup service
• Order and transaction information, such as purchase records, order history, fulfillment status, and related service records
• Letter and submission content, such as letter text, instructions, preferences, or other content submitted in connection with the paid letter service
• Payment-related information, such as billing name, billing address, transaction details, and payment metadata processed by payment providers
• Device, browser, and usage data, such as browser type, device information, pages viewed, referring URLs, cookies, analytics data, and similar online activity information
• Communications, such as messages submitted through the contact form or customer support communications

3. How Personal Information Is Collected

Personal information may be collected:

• Directly from users when they submit forms, create or place an order, enter lookup information, write a letter, or contact the site
• Automatically through cookies, pixels, tags, log files, analytics tools, and similar technologies
• From service providers, vendors, and partners involved in payment processing, mailing, analytics, address handling, or website operations

Free Representative Lookup Service

When a user enters address information into the free representative lookup service, that information is collected and sent to Geocodio in order to identify the relevant representatives or officials.

Paid Letter Service

When a user purchases the paid letter service, the site collects the user's full name, address, and email address. The site also stores the letter contents and purchase records associated with that order.

4. How Personal Information Is Used

Personal information may be used for the following purposes:

• To operate, provide, and improve the free representative lookup service
• To identify public officials or representatives based on location information
• To process, fulfill, and support paid letter-service orders
• To transmit information to vendors needed to carry out purchased services
• To process payments and maintain transaction records
• To communicate about orders, account matters, support requests, service updates, or operational notices
• To monitor site performance, improve usability, conduct analytics, and support product development
• To support advertising, audience-building, personalization, measurement, and related business activities
• To detect, investigate, prevent, and respond to fraud, abuse, security incidents, or unlawful activity
• To enforce terms, policies, and other rights
• To comply with legal, regulatory, tax, accounting, and compliance obligations
• To commercialize, monetize, license, rent, transfer, share, sell, or otherwise use personal information and related business data for business purposes, subject to applicable law

5. Disclosure to Third Parties

Personal information may be disclosed to service providers, contractors, vendors, partners, affiliates, and other third parties as necessary or appropriate for the purposes described in this Privacy Policy.

Known vendors currently receiving user data include:

• Geocodio: address information submitted for the free representative lookup service
• Lob: name, address, email address, and letter content for the paid letter service
• Stripe: payment-related information, including name, address, and payment information, for payment processing

Personal information may also be disclosed to:

• Hosting providers and infrastructure vendors
• Analytics, advertising, and measurement vendors
• Email, communications, and support vendors
• Professional advisors, auditors, insurers, and legal counsel
• Government authorities, regulators, courts, or law enforcement where required or appropriate
• Parties involved in an actual or proposed merger, financing, acquisition, bankruptcy, sale of assets, restructuring, or similar transaction
• Other business partners or third parties for operational, commercial, marketing, analytics, audience, profiling, enrichment, or strategic purposes

6. Sale, Sharing, and Monetization of Personal Information

Personal information may be sold, shared, licensed, rented, transferred, disclosed, or otherwise commercialized with third parties for business, commercial, marketing, analytics, audience-development, advertising, profiling, data-enrichment, or related purposes, subject to applicable law.

This means the site does not promise that personal information will never be sold or shared. Where applicable law provides rights to opt out of certain sales, sharing, targeted advertising, or profiling activities, those rights may be honored in accordance with the law and the Company's applicable obligations at that time.

7. Payments

Payments are processed through Stripe. The site does not represent that it stores full payment card numbers or card security codes on its own systems. Payment-related information may be collected, processed, and retained by Stripe and related payment-service providers according to their own policies, legal obligations, and operational requirements.

8. Cookies and Tracking Technologies

The site may use cookies, pixels, tags, beacons, SDKs, log files, and similar technologies for:

• Site functionality
• Performance monitoring
• Analytics and measurement
• Fraud prevention and security
• Personalization
• Advertising and retargeting
• Audience development and related business purposes

Cookie banners, preference tools, consent mechanisms, or other notices may be deployed where appropriate or required based on the technologies in use and applicable law.

9. Retention

Personal information, including lookup inputs, customer information, letter contents, and purchase records, may be retained for up to 12 months.

After that period, information may be deleted, de-identified, aggregated, or otherwise processed in accordance with business needs and applicable law. Certain information may be retained for longer where reasonably necessary for legal, security, fraud-prevention, dispute-resolution, backup, tax, accounting, recordkeeping, or compliance purposes, or to establish, exercise, or defend claims.

Retention periods may also be influenced by the nature of the data, the service provided, technical limitations, backup schedules, legal requirements, and the need to investigate complaints, abuse, or misuse of the platform.

10. Deletion Requests and Other Privacy Requests

Depending on the user's jurisdiction, the user may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and may also have the right to request to opt out of certain sales, sharing, targeted advertising, or profiling activities.

Requests may be submitted through the website contact form located at Contact.

Important Limits on Deletion

Deletion rights are not absolute. A deletion request does not automatically require the Company to erase all information in every circumstance.

The Company may deny, limit, defer, or only partially comply with a deletion request where retention of information is reasonably necessary to:

• Complete a transaction or provide a requested service
• Maintain records of a transaction or fulfillment activity
• Investigate, prevent, or respond to fraud, abuse, harassment, threats, or other misuse of the service
• Detect or address security incidents
• Comply with legal, regulatory, tax, accounting, or compliance obligations
• Preserve evidence relevant to complaints, disputes, chargebacks, investigations, or anticipated litigation
• Enforce terms, policies, and other rights
• Establish, exercise, or defend legal claims
• Maintain backups, logs, audit trails, and business continuity records where deletion is not immediately feasible or appropriate
• Carry out other internal uses reasonably aligned with the context in which the information was collected, where permitted by law

Where appropriate, the Company may delete some information while retaining other information that is reasonably necessary for these purposes.

Letters, Content, and Liability-Related Records

Information associated with submitted letters, fulfillment, and related transactions may be retained even after a deletion request where reasonably necessary to investigate abuse, respond to complaints, resolve disputes, enforce policies, protect the Company and third parties, or address potential liability arising from user-submitted content or use of the service.

11. Verification of Requests

Before responding to certain privacy requests, the Company may require sufficient information to verify the identity of the requester and the scope of the request. The Company may deny or limit a request where identity cannot be reasonably verified, where the request is overly broad, or where an exception applies.

12. Children

The site is not intended for children under 13, and the Company does not knowingly collect personal information from children under 13.

13. Security

The Company may use reasonable administrative, technical, and organizational safeguards intended to help protect personal information. However, no method of internet transmission, storage, or processing is completely secure, and absolute security cannot be guaranteed.

14. Do Not Track

The site does not commit to responding to browser-based Do Not Track signals unless and until it specifically states otherwise.

15. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. When updated, the revised version will be posted on the site with a revised effective date.

16. Contact

Privacy-related questions, deletion requests, access requests, correction requests, and opt-out requests may be submitted through the website contact form at Contact.